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FAQ

Who We Are

Family Records is a small but tenacious music company based in NYC, run by artists infected with the moon-headed notion that songs can improve the world. Along with releasing albums by a tight family of talent, Family Records acts as an independent management and artist development firm, helping their musicians cultivate fruitful careers with artistic freedom and longevity.

Sign up to the RSS or our mailing list (right hand side) to keep up to date on our activities and our latest releases.

FAQ

How fast do you guys ship your awesome stuff?

It's really up to you guys! We have several different options and you can select between them when you check out. 

The options for domestic are:
  • USPS First-Class Mail Parcel (1-5 days)
  • USPS Priority Mail (1-3 days)
The options for international are (delivery times vary by destination):
  • USPS First-Class Mail International Parcel
  • USPS Priority Mail International
  • USPS Express Mail International
  • USPS Global Express 

How much is the shipping cost on my order?

We'll tell you via our amazing little shipping cost calculator that you will be presented with right before you check out, which is before you pay for your order!

What’s this I hear about the Secret Customer Delight Program? What’s all that about?

We started this program so that people will know when they come to our store that they’re not just clicking on downloads and getting a t-shirt sent to them from a website. We’re watching and appreciating, and we’ll find a way to let you know. A couple of times a month you’ll be seeing posts like these two, and if you’re active with the Family Records, you’ll probably be seeing yourself in one soon.

Do you guys give any warranties? 

So glad you asked! We have a special Golden Rule that speaks on our warranty policy and much more! See below!

The Golden Rule of Family Records

Mission: We want to positively affect as many lives as possible through music. When you come to the Family Records store you’ll find vibrant and emotive music, the kind that changes the people who hear it. 

Warranty: We truly believe in every product sold here. So, we’ve implemented a Family style Golden Rule: Everything that we sell is backed by a 100% unconditional guarantee. We want you to enjoy and be completely satisfied with every single purchase from the Family Records Store. Return anything you buy from us at any time for any reason. Each product was created to delight our customers and fans. Everything we put in the store was put there with you in mind. 

Talk To Us: The Family Records staff is available to answer your questions, offer assistance and make sure that your purchase is delivered promptly and accurately. Your order means a lot to us, and we promise to always remember that you’re our number one priority. In fact, we're always watching and appreciating, so we've found a way to let you know with our Secret Customer Delight Program. A couple of times a month we surprise unknowing active customers with a few extra Family Records goods. 

We were immensely inspired by “The Golden Rule of L.L. Bean.” L.L. Bean is a company that we look up to and thank for the idea of the Golden rule. May all businesses practice such outstanding customer service.